Who are we?

Stockport Christian Counselling (SCC) is an independent counselling organisation that offers a range of counselling services to the community of the Stockport Borough and the Greater Manchester area on a voluntary basis.

How to contact us

Our postal address is: SCC, The Town House, Hope Terrace, Stockport SK3 9DU.

Our phone number is: 0161 - 4287388.

Our email contact address for data enquiries is dataprotectionofficer@sccounselling.org

Our commitment to you

Your privacy is very important to SCC and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose outlined in this document. SCC adheres to prevailing data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR) and the Data Protection Act 2018. SCC is registered with the Information Commissioner’s Office (ZA553883).

SCC’s Data Protection Officer ensures compliance with legal requirement and best practice.

This privacy statement

  •  tells you what SCC will do with your personal information from initial point of contact through to after your therapy has ended
  • outlines the legal basis on which SCC holds and uses your data
  • addresses third party hosting of your data
  • outlines your legal right to access, correction and erasure of your personal data
  •  tells you about what data we collect when you visit our website and what we do with it
  •  tells you how to make a complaint if you are not satisfied with how we handle your personal data

Your initial contact with us

When you make an enquiry about our services through our website or by telephone, we will collect information to help us satisfy your enquiry. This will include your name, postal andemail addresses, telephone number and your choices of venues and times to access our services. This information is stored securely in line with SCC policy. If, after completing our enquiry form, you decide not to proceed with counselling we will delete your personal details four weeks after you last contact.

While you are accessing counselling

SCC will keep a record of your personal details. This includes but is not limited to name, address, telephone number, email address, date of birth, age, GP details and relevant medical history. This information supports the provision of your counselling service. Your counsellor will keep brief written notes of each counselling session in line with SCC policy. Such notes are a summary of the work undertaken and provide a contemporaneous record of the session.

This information is held securely and is not shared with any third party without your prior consent, unless SCC is required to by law or if your counsellor has serious concern around risk to yourself or to others, in which case they will be guided by SCC policy.

After counselling has ended

Once counselling has ended your records will be kept for six years from the end of our contract with each other and are then securely destroyed. Our lawful basis for holding and using your personal information The GDPR states that organisations must have a lawful basis for processing your personal data.

If you make an enquiry to SCC by phone or through our website we will use legitimate interest as our lawful basis for holding your personal information. While you are engaged in counselling at SCC we will process your personal data for the performance of our contract.

The GDPR also makes sure that we look after appropriately, any sensitive personal information that you may disclose to us. This type of information is called ‘special category personal information’. The lawful basis for SCC processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between you and SCC).

If you have had counselling with SCC and it has now ended, we will use legitimate interest as our lawful basis for holding and using your personal information for six years from the end of our work together.

Third party hosting of personal data

SCC relies on third parties to provide hosting services e.g. our website. In such cases we have carefully selected partners who are GDPR compliant.

Your rights

You have the right to request a copy of the information that is held about you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may also request the erasure of any of your personal data processed by SCC.

For any requests for information or action with regard to your personal data, please get in touch by emailing dataprotectionofficer@sccounselling.org or by writing to The Data Protection Officer, SCC, The Town House, Hope Terrace, Stockport SK3 9DU. You can read more about your rights at ico.org.uk/your-data-matters

Visitors to our website

What information do we collect about you?

When you visit our website various anonymised data is collected using cookies (see below). If you go on to complete our enquiry form specific data is gathered which includes your name, postal and email addresses, telephone number and your choices of venues and times to access our services.

How will we use the information about you?

We collect and store personal information about you to respond to your enquiries and manage the services we provide to you.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other websites. This privacy policy only applies to the SCC website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1 st October 2019.

Your right to complain

If you have any complaint about how we handle your personal data please do not hesitate to get in touch with us by emailing dataprotectionofficer@sccounselling.org or by writing to The Data Protection Officer, SCC, The Town House, Hope Terrace, Stockport SK3 9DU. If you do not receive a satisfactory response or you wish to bypass this stage, you have the right to escalate the complaint to the supervisory authority which is the Information Commissioners Office (ICO). For more information go to ico.org.uk/make-a-complaint